Shelter and service provider
for women and children who are
victims of domestic violence


Specialized services and essential support

If you’re experiencing a domestic violence situation, you’ll find the services you need at Lina’s Home.

Our social workers are on-site 24/7 to welcome you to a safe space. The shelter is equipped with doorbells, a robust locking system and interactive cameras to check the identity of the person who wants to enter. The property is unidentified so that no one knows that it is a shelter. The address of the property is confidential, because your safety is our priority. Note that all services at Lina’s Home are free.

More specifically, our services are as follows:


You can benefit from our help line, day or night, where you’ll be listened to and given information without judgment.


At our shelter, you’ll have a private room for you and your children. Basic products and food will be provided to you free of charge. This will allow you to focus on your next steps. Social workers are available at any time to support you and help you regain power over your life.

External services

Even if you’re not staying with us, you can still benefit from the services of a social worker. She can meet with you on a regular basis and offer you support and guidance. Lina’s Home also offers external youth services.

Youth services

In a domestic violence context, children also experience consequences. Youth workers are there to support you in your role as a mother, as well as to support your children and provide them with tools.

Support in the steps that you take

Leaving a violent partner involves several steps and meetings, such as:

  • Police
  • Youth Protection
  • Lawyers
  • Social Services
  • Doctors
  • etc.

Throughout the process, the social workers at Lina’s Home will be by your side to help you defend your rights and regain power over your life.

Post-residential follow-up

Your stay at Lina’s Home is now over. You’ve found a new living environment. You can continue the process that you started in the shelter with our social worker dedicated to non-residential services.

Prevention and awareness-raising

Do you work in a school environment or an organization that would like to learn more about domestic violence? Our workers offer prevention and awareness services aimed at demystifying the issue of domestic violence.

Lina’s Home strives to offer high-quality services adapted to your reality and your needs. However, you may find that you are dissatisfied with the services you’ve received, and it’s important to the team and the administration to hear about your experience. If you find yourself in this situation, you can express your dissatisfaction in full confidence, because you have rights protected by the Act to assist persons who are victims of criminal offences and to facilitate their recovery.

Your Rights

  • The right to privacy, respect of your private life and confidentiality.
  • The right to equity, equality and non-discrimination.
  • The right to autonomy through the respect of your decision-making ability and power to act.
  • The right to have your needs and pace respected.
  • The right to protection and security.
  • The right to accessible, adequate and high-quality services.
  • The right to information regarding your rights.
  • The right to access to your file.[1]

[1] A written request is required to access your file. There is a processing time of around 2 weeks.

Our Commitment

In agreement with the rights recognized above, Lina’s Home commits to the following for each woman seeking our services:

  • Welcoming her with respect, discretion, civility and empathy, without judgment
  • Taking into account her specific characteristics, needs and constraints
  • Conveying to her all pertinent information about her situation so that she can give informed consent for the services offered
  • Having confidence in her potential, her ability to identify her needs and her ability to make decisions
  • Establishing a relationship built on trust and alliance
  • Respecting her integrity and her physical and psychological privacy
  • Offering her a welcoming and safe environment where she can feel supported throughout her stay or her use of services external to the shelter
  • Ensuring that rules (code of conduct) are enforced with flexibility, tact, equity and justice
  • Guiding her, as needed, to other community or local resources
  • Facilitating her access to the procedure for handling dissatisfaction with services and handling complaints

Procedures for Handling Complaints

If you are not satisfied with the support and/or services you’ve received or you believe that your rights and our commitments have not been respected, you can, as a first step, discuss this with our social workers. If you are still not satisfied after speaking with our social workers, you can write a letter explaining your situation to the Executive Coordinator of Lina’s Home, who will discuss with you all possible ways to resolve the situation.
Julie Bruyère
CP1705, succ. Saint-Martin
Laval QC H7V 3P9
If you are not satisfied with the steps taken by the social workers and Executive Coordinator at Lina’s Home, you can always make a formal complaint to the Office of the Service Quality and Complaints Commissioner of the CISSS de Laval. If you require more information to formulate your complaint, you can visit their website.
Office of the Service Quality and Complaints Commissioner of the CISSS de Laval
450-668-1010 ext. 23628
800, boul. Chomedey Tour A, bureau 301
Laval (QC) H7V 3Y4

Contact us anytime
450 962-8085

A social worker is available 24/7 to support you, provide you with tools, listen to you and offer you guidance.

Is your safety compromised? Call  911

Don’t hesitate to call, the police will be there for you.